Terms and Conditions:

Welcome to the SecurityStores.co.uk Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.

• Pricing Policy
• Privacy\policy
• Returns & Guarantees Policy
• Copyright
• Refusal of Transaction

Pricing Policy

All our quoted prices include VAT. Delivery is charged separately at the Shopping cart checkout. It is inevitable in an open market like the internet that there will be some individual companies selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. We take great pride in offering a fast, efficient, friendly, shopping experience, with great products at Competitive prices.

Privacy Policy

Information we hold about you
If you have bought something from us we will have your email address, phone number, address and credit card details. Your credit card details are stored until the transaction is complete, and then deleted. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many 'hits' our website gets, and to monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual user's pathways through the site. Our site also uses 'cookies'. Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour. You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser. If you have set your Security Settings in Internet Explorer to 'high', you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add www.securitystores.co.uk to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders. We may contact you from time to time with special offers relating to your purchase history. We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, Parcel Line, FedEx and TNT. Your Consent By using our web site you consent to us using the personal information you have given SecurityStores.co.uk, as outlined in this Privacy Policy .

Returns/Guarantees Policy

SecurityStores.co.uk has carefully chosen the best products for our customers. However if you are not delighted with your purchase our returns policy is simple. Our guarantee means that if for any reason you are unhappy with your purchase, (i.e. the item you have ordered is faulty, defective or you've simply changed your mind) you must return it to us unused and in its original saleable condition within 7 (30 days if faulty) days for a prompt replacement, exchange or refund.

Returns
To return an item, please call us on 01344 311322, and one of our customer service team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. You should obtain proof of posting (free from the Post Office). Please note that we will not be able to send out replacements until we have received the faulty item.
Send all returns to:
The Security Store,
Moss End Garden Village,
Warfield,
Berkshire
RG12 6EJ

Some simple and easy to follow guidelines:

Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.

Change of mind:
Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions etc), otherwise we will not be able to refund your purchase. Returns that are not faulty must be reported within 7 days of reciept
Please note that the costs of returning item(s) to us as a result of a change of mind must be borne by you. In any event, the item(s) must be reported within 7 days of reciept, and returned promptly. If the product was eligible for Free Delivery when shipped to you, we will deduct the cost of the original postage from your refunded amount. When first trying out your new item please do so somewhere clean and safe - we can't replace muddy, scratched, torn or damaged products.
Any item which includes software must be returned with the software unopened.

Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.

Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Security Stores.co.uk. Any refund will be made in the same form of payment that was used to make the initial purchase. Please note, in all instances Security Stores.co.uk shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Please note, in all instances Security Stores.co.uk shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.

Copyright & Trademarks, Conditions of Website Use

All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright The Security Stores and its affiliates or their content and technology providers. All Rights Reserved Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of The Security Store is strictly prohibited. Trademarks Security Store Ltd and SecurityStores.co.uk are registered trademarks or trademarks of Security Store Ltd. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners and are used by us with their consent. Conditions of Website Use Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Security Store Ltd. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Security Store Ltd is prohibited. Governing strictly prohibited. Governing Law and Contract Formation The technical steps required to create the contract between you and us are as follows: • You place the order for your products on the website by pressing the"submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website. • We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from SecurityStores.co.uk • At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email. • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following reasons: • The product(s) you ordered being unavailable from stock • Our inability to obtain authorisation for your payment • The identification of a pricing, product or offer description error • You not meeting the eligibility to order criteria as set out below

Refusal of Transaction

We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, Security Stores.co.uk Ltd IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Security Stores.co.uk Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Security Stores.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Security Stores.co.uk Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Security Stores.co.uk Ltd, its affiliates, directors, employees or other representatives.